Email Marketing Manners 101: Clearing Your Inbox By Forwarding Email Messages To Someone Else
I understand that one person at a company can't do everything but what are you really saying when:

*You receive an external help request from someone who deals with your company and you

*Deal with it by sending an internal message to another employee who can take care of the issue and

*Carbon copy the internal message to the customer who sent you the help request

Does that mean you are off the hook?

Am I the only person who thinks this is super rude?

Am I the only person who thinks that a customer might be:

1. A bit confused when they get an email from someone they don't recognize?

2. A bit confused when...
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